Frequently asked questions
How to Place Your Order and Receive Your Custom Portrait
📸 Step 1: Upload Your Pet’s Photo & Choose Your Product.
Please upload a clear photo of your pet, select your preferred size or product type, and be sure to enter your email during checkout.
📩 It’s important to provide a valid email address — we’ll use it to confirm your final design.
🎨 Step 2: We Begin the Artwork Creation
Our skilled illustrators will create a unique pet portrait using a blend of digital illustration and image artistry.
Each portrait goes through a quality review process to ensure the best result.
🖼 Step 3: Receive Your Artwork & Digital Files
Please wait patiently while we complete your order. We’ll ship your print.
🎁 If you’re happy with the result, feel free to share an unboxing photo or review video via email — with your consent, we’d love to feature it on our platform.
As a thank-you gift, we’ll include high-resolution, watermark-free files you can use for social media, wallpapers, or framed prints.
How do you make your portraits?
We have a team of skilled digital artists who use our exclusive photo editing and illustration techniques. Each portrait is carefully crafted based on your pet’s photo, using custom digital brushes and detailed blending to create a unique, lifelike artwork.
Do you only make portraits of dogs and cats?
Yes, at this time we only create portraits of cats and dogs. If you have a photo of your furry friend, we’ll turn it into a masterpiece!
Are phone photos good enough?
Yes! As long as the photo is clear and shows your pet’s face well, phone pictures work great. If it’s the only photo you have, we’ll do our best to make it work.
Can I change my order?
Yes, you can make changes within 5 hours of placing your order. After that, since each portrait is custom-made, further changes may be subject to review and may not always be possible.
